Refund Policy

1. General policy

Fogeni provides immediate access to digital photo-processing services, account credits, and subscription benefits. Except where required by applicable law or expressly stated in this Refund Policy, purchases are final and non-refundable.

This policy does not limit mandatory consumer rights that cannot legally be waived.

2. Subscriptions

Monthly and yearly subscription payments are generally non-refundable once the paid service period begins or credits are added to the account.

Cancelling a subscription stops future automatic renewal; it does not automatically refund the current billing period.

For yearly subscriptions, cancellation stops the next yearly renewal. The subscription remains active through the paid annual term, and monthly credit allocations continue during that term unless the transaction is refunded, reversed, or terminated for a violation of the Terms.

3. Top-up credits

Top-up credit purchases are generally non-refundable after credits are added to the user’s account. Credits do not have cash value and cannot be exchanged or withdrawn for money.

4. Free and promotional credits

Free, bonus, and promotional credits are non-refundable, non-transferable, and have no cash value.

5. Duplicate or incorrect charges

If you believe you were charged more than once for the same purchase or charged an incorrect amount, contact `help@fogeni.com` promptly with the account email and transaction or invoice number.

Verified duplicate or incorrect charges will be corrected or refunded as appropriate. Duplicate payment events must not result in duplicate credit allocations.

6. Failed processing

A credit should not be deducted when photo processing fails because of a verified system error. Where a credit was deducted incorrectly, the usual remedy is restoration of that credit rather than a cash refund.

Dissatisfaction with the artistic style or automated result does not automatically qualify for a refund because AI-generated and automated image-processing results can vary. Users should review free test results before purchasing and must inspect completed outputs before commercial use.

7. Exceptional refund requests

We may review exceptional requests involving a confirmed technical failure, unauthorized transaction, duplicate payment, or legal entitlement. Approval is discretionary except where a refund is required by law.

Submitting a request does not guarantee approval. We may consider account history, credit usage, download activity, transaction status, technical logs, and evidence of abuse or fraud.

8. How to request help

Before initiating a payment dispute or chargeback, contact us at `help@fogeni.com` and provide:

• your full name;
• the email associated with your Fogeni account;
• the transaction or invoice number;
• the date and amount charged; and
• a clear explanation of the issue.

We will review the request and respond within a reasonable period. Paddle, as merchant of record, may also handle refund communications or decisions under its buyer terms and legal obligations.

9. Effect of a refund, reversal, or chargeback

When a payment is refunded, reversed, or charged back, we may remove unused credits, stop future credit allocations, cancel the associated subscription, or suspend access while the matter is reviewed. We will not intentionally process the same refund event more than once.

10. Changes to this Refund Policy

We may update this Refund Policy from time to time. Changes will not reduce mandatory rights and will apply as permitted by law. The effective date at the top of this document identifies the current version.

11. Contact

Fogeni

Operated by: `Fogeni`

United Arab Emirates

Email: `help@fogeni.com`

Website: `https://fogeni.com/`